NASW Member Services
WebEd telephone calls

 Frequently Asked Questions

1. What is WebEd?
2. How do I create a WebEd username and password?
3. Why does the system tell me there may be a duplicate record for me?
4. What courses are available through WebEd?
5. How do I take (register) for a course(s)?
6. Why is there a check mark next to a course(s)?
7. How do I view courses I’ve already taken?
8. I returned to finish a course, but had to start over. Why?
9. How do I access my Bookmarks?
10. I forgot my password. How do I reset/retrieve my password?
11. How do I access the examination?
12. How do I print my certificate?

1. What is WebEd?

• WebEd provides online training courses to social workers.
• WebEd training courses offer 2.0 FREE CEUs for most courses, except Understanding the NASW Code of Ethics which is a Members-Only Free course for 3.0 CEUs.
• Users are able to stop in the middle of a course and return to finish the course (click on My Courses tab on the Menu), according to their availability.
• Webed courses are available 24/7 and users can access previously registered courses under the My Courses tab.

2. How do I create a WebEd username and password?

• Members: NASW members can access the WebEd website by using their member center login information.

• Non-members: If you have never been an NASW member, you can create your username and password by clicking here. If you were an NASW member in the past, and have forgotten your username and password, please call Member Services at 800.742.4089 or send an email to membership@naswdc.org to have your username and password emailed to you.

3. Why does the system tell me there may be a duplicate record for me?

• You may receive this messag,e because (1) you were an NASW member and are now inactive; (2) are a current NASW member; or (3) have an existing WebEd record (member and non-member).

• If you receive this message, you will not be allowed to create your WebEd username and password. Please contact Member Services at the tollfree number 1.800.742.4089 or send an email to membership@naswdc.org to have your username and password emailed to you.

4. What courses are available through WebEd?

The following courses are available on the WebEd website. You can find all available courses on the main screen after you log into the WebEd website. te.

• Understanding Cancer: The Social Worker's Role
• Understanding End of Life Care: The Social Worker's Role
• Understanding Aging: The Social Worker's Role
• Understanding Malpractice Risk: What Social Workers Can Do
• Understanding HIV/AIDS: The Social Worker's Role
• Understanding Adolescent Health: The Social Worker's Role
• Understanding Genetics: The Social Worker's Role
• Understanding Cancer Caregiving: The Social Worker’s Role
• Understanding the NASW Code of Ethics
• Achieving Cultural Competence to Reduce Health Disparities in End of Life Care
• Promoting Adherence to Cancer Oral Medications: The Social Worker’s Role

5. How do I take (register) for a course(s)?

• Clicking “Register” next to the course title allows you to register and take the course.

6. Why is there a check mark next to a course(s)?

• Courses with a check mark next to them indicate that you have already registered or taken that course. You have started the course and completed it or may have started the course and stopped half way through.

7. How do I view courses I’ve already taken?

• In the Webed course page, point your mouse to “Courses”. This is located next to “Welcome”.
• When you point your mouse to “Courses”, “My Courses” will appear in the drop down menu.
• Click on “My Courses.”
• This will take you to your course page. On this page you will see the courses that you’ve completed and the courses that you’ve registered for but have not completed.

8. I returned to finish a course, but had to start over. Why?

In order for the system to remember where you last left off, you must bookmark the page. To bookmark the page so you can return to it again at a later time:

• Scroll down to the bottom left hand corner of the page
• Click the icon next to “Bookmark”
• This will create a bookmark and allow you to come back to this page later

9. How do I access my Bookmarks?

              Bookmarks are found under the “My Courses” area. To access “My Courses”:

• Point your mouse to “Courses”es”
• Highlight and click on “My Courses” that appears
• All bookmarks you have created will appear in the BookMarks section of the page

10. I forgot my password. How do I reset/retrieve my password?

• If you have forgotten your password, click here to have a password reset email sent to you. Follow the instructions in the email to create a new password. You will need your WebEd username to reset your password.

11. How do I access the examination?

• The post course examination allows users to take an exam and receive CEUs. The left to the “Post Course Examination” can be found at the bottom left hand side of the presentation web-page.

12. How do I print my certificate?

• In the Webed course page, point your mouse to “Courses”.
• Highlight and click on “My Courses” that appears
• Find the completed course that you want to print a certificate for. Click “Print Certificate” that appears next to that course.